HumanGood piloted Cubigo in 3 communities, as a resident engagement platform with the objective of eliminating administrative inefficiencies, streamlining requests, and facilitating and improving information sharing to all stakeholders in the community, from staff and residents to families. Following a successful pilot, it is intended to be rolled out in HumanGood Life Plan Communities in the coming months.
Photo Sharing, Event/Activity Sharing, Chat, Digital Signage, Community App,
Activity Calendar, In-House Television Channel, Facilitated Communications and Conversations (community news updates, programming, requests, suggestions, feedback, social interaction)
Tablet, Desktop Computer, Laptop, Smartphone, Wearable
Private Pay
Following a successful request for proposals (RFP) process, Cubigo was rolled out in 3 communities, with Cubigo's standardized implementation process adapted to local community needs and workflows.A local project lead was chosen after a kick-off meeting with all team members and resident technology committee members that would be involved or implicated in this new platform. The project lead worked hand in hand with Cubigo's team to configure the platform to the community workflows. From this moment on, community communication about the platform started (through Townhall meetings, weekly or monthly newsletters, and the resident technology committee and council) so that residents were aware of upcoming changes and had opportunities to ask questions and give feedback.The next phase of the roll-out included a staff go-live, where all team members were introduced and trained on the platform, either online or in person by a specialized Cubigo trainer. A small group of resident ambassadors were trained with team members, so that they would become spokespeople for the platform to other residents and to help identify the information residents needed on the platform.Two weeks later, a residential living residents' go-live occurred, which involved small group training sessions over several days to train residents on Cubigo, run by Cubigo.