The Sharon at SouthPark is a Life Plan Community in Charlotte, North Carolina. Founded in 1969 by Presbyterian leaders, the not‑for‑profit community sits on a serene 28‑acre wooded campus and offers independent living, assisted living, and skilled nursing care for roughly 375 residents.
The implementation of Cubigo at The Sharon of SouthPark has been a transformative journey towards enhancing operational efficiencies and enriching the resident experience. Recognizing the need for a unified platform to address the complexities of senior living management, The Sharon of SouthPark integrated Cubigo, leveraging its vast capabilities and seamless user interface. This strategic move was further bolstered by Cubigo’s robust integrations with PointClickCare, TheWorkxHub and their POS system, which have been instrumental in streamlining processes and improving service delivery across the board.
The implementation approach at The Sharon of SouthPark was meticulously planned and executed, prioritizing integrations as the foundational step. This initial phase was crucial for ensuring that Cubigo's platform would seamlessly integrate with existing systems, enhancing rather than complicating the community's operations.
Jessica B., the Director of Vitality and Well-Being at The Sharon of SouthPark, stated, "We love Cubigo! We were drawn to Cubigo initially because of the integrations with several of the other platforms we already use. It is so easy to use, and some residents picked it up without any training. The data analytics are fantastic. This helps us track Cubigo usage, group attendance, and overall program success."
Reduce social isolation and feelings of loneliness: By leveraging Cubigo’s integrated communication tools and social engagement features, The Sharon of SouthPark has made significant strides in mitigating social isolation and loneliness among its residents. The platform's ease of access to community activities, events, and social groups encourages residents to connect with one another, fostering a sense of belonging and community spirit.
Increased resident engagement and satisfaction: The tailored approach to Cubigo's deployment, with a focus on personalization and accessibility, has resulted in heightened resident engagement. The diverse range of activities and services, easily navigable through the Cubigo platform, has enhanced residents' satisfaction by empowering them to participate in community life according to their interests and preferences.
Increased staff efficiencies: The streamlined workflows and centralized information system introduced by Cubigo have significantly boosted staff efficiencies. By automating administrative tasks and improving communication channels, staff members can now allocate more time to direct resident care and engagement. This optimization of resources not only elevates the quality of services provided but also contributes to a more fulfilling work environment for the staff.
230 weekly active unique users: This figure represents a robust level of participation among the residents, indicating that a significant portion of the community actively engages with the platform on a weekly basis.
82% engagement rate: This high engagement rate demonstrates that the majority of these active users are consistently utilizing Cubigo each week, engaging with its various features and services. Such a high rate of regular use is a testament to the community’s approach to the residents training, platform's user-friendliness, relevance, and the value it adds to the residents' daily lives.
95% of requests made directly by residents on the platform: This statistic highlights the empowerment and independence Cubigo offers to residents, allowing them to make requests directly through the platform. It signifies a shift towards more self-sufficient resident interactions with community services, reducing the need for intermediaries and streamlining request fulfillment processes.
1000k+ weekly visits registered automatically: This staggering number of visits reflects the extensive use and integration of Cubigo into the daily operations and activities within The Sharon of SouthPark. As the visits are registered automatically, the team saves time and allocate it to the residents.