Ingleside is a non‑profit organization offering independent living, assisted living, memory support assisted living, and skilled nursing care in the Washington, D.C. metro area. They focus on creating an engaging environment that promotes independence, wellness, and quality of life for older adults.
Through the Cubigo app, residents manage schedules, order meals, reserve dining, request maintenance, connect with staff and neighbors, and join virtual events. By making communication simpler and giving quick access to resources, Cubigo aims to improve the quality of life for Ingleside’s older adult residents.
By providing residents more control over their daily lives and making it easier to access the services they need, Cubigo improves resident satisfaction and overall quality of life. This, in turn, leads to higher staff engagement, as staff members feel more connected to their work and the impact it has on residents' lives.
The Ingleside team now uses one platform that provides a centralized hub for communication between staff members, residents, and families. This helps reduce communication breakdowns and improve overall efficiency.
Cubigo automates many day-to-day tasks that staff members need to manage, such as planning events, handling requests, and sharing news and important announcements via the portal, digital signage, and in-house TV channels. This reduces the time and effort required to manage these tasks, freeing up staff members to focus on meaningful work.
The Ingleside team tracks trends, identifies areas for improvement, and ensures that residents receive the support they need. By simplifying the reporting process, Cubigo helps staff members spend less time on administrative tasks and more time providing services.
Communication is key: Effective communication with staff members and residents is essential. Setting clear objectives, following up on those from the start to transitioning to customer success and making sure everyone is aware of the benefits of the platform and how it will improve their daily routines.
Involve residents in the process: Involve residents in the change management process to ensure that the platform is meeting their needs and expectations. Solicit feedback and make adjustments as necessary.
On-site implementation: When the technology platform is implemented with a Cubigo team member on-site, staff can better understand how the platform will fit into their daily routines, making it more likely that they will use it both consistently and effectively. On-site implementation also allows for better customization of the platform to meet the unique needs of a particular senior care community.
Continous training and support: The best outcomes are seen with repeated training sessions for both staff and residents. Training provided by peers proved the most efficient and increased satisfaction.
Evaluate the success of the platform: Continuously evaluate the success of the platform by tracking metrics such as adoption rates, resident satisfaction, and staff efficiencies. Use this data to make improvements to the platform and ensure it is meeting the needs of the community.
By giving residents more control and staff a unified workspace, Cubigo helped Ingleside achieve fast adoption and lasting engagement across its communities.