Elysian Residences (UK)

‍Elysian Residences is at the forefront of transforming the later-living market in the UK by offering unparalleled luxury and service in their retirement communities. Elysian Residences blends high-end residential living with top-tier hospitality and care, ensuring that seniors enjoy their "Platinum Years" to the fullest. Their developments are designed to maximize natural light and provide a serene environment with extensive amenities, including landscaped gardens, gyms, spas, and gourmet restaurants. Each residence is crafted to promote an active, fulfilling lifestyle, with a strong emphasis on community and personal well-being.

The partnership between Cubigo and Elysian Residences focuses on utilizing the full spectrum of Cubigo’s digital platform to enhance resident experiences and operational efficiency.

The implementation at Elysian involved a co-creation strategy, tailoring the platform configuration to the specific needs of each community and ensuring that all stakeholders were involved in the process to enhance buy-in and usability.

Implementation approach

1. Co‑creation from day one – Platform settings were customised with input from residents, families, and staff.
2. Full‑suite roll‑out – Engagement tools, service modules, hospitality suite, visitor management, and payments went live together to create one seamless experience.
3. Integrated hospitality – Apicbase menu management system ties dining menus to inventory, while Square terminals handle secure payments and Cubigo exports all data to Elysian’s billing system, Xero.

Platform Approach

The platform approach of integrating all Cubigo,modules, as opposed to isolated solutions, provides a unified user experience and simplifies data management, thereby reducing errors, increasing efficiency, and enhancing the quality of service delivered to residents.

Reasons for Choosing an Integrated Platform Over Separate Applications

Elysian Residences opted for Cubigo’s integrated platform over separate applications for several compelling reasons:

Unified Experience: A single platform offers a consistent user experience for residents, prospects, staff, and family members, which is simpler to use and manage compared to multiple disjointed applications. This consistency significantly improves user adoption and satisfaction.

Data Integration and Insights: Cubigo’s platform integrates data across services, providing valuable insights that drive better decision-making and personalized services. This integrated data approach helps in understanding resident behaviors and preferences, leading to enhanced service delivery and resident satisfaction.

Cost Efficiency: Managing one integrated system reduces the costs associated with training, support, and maintenance compared to handling multiple separate systems. This consolidation also reduces the technological burden on staff, allowing them to focus more on resident care than on managing technology.

Scalability: As Elysian Residences grow and evolve, an integrated platform like Cubigo can easily scale to include more features and services without disrupting existing operations. This scalability ensures that the technology grows along with the community’s needs.

Enhanced Security and Compliance: A single platform simplifies compliance with industry regulations, such as data protection and privacy laws, as all data is centralized, secure, and easier to manage.

Key Results:

• Enhanced Resident Engagement: Increased engagement through easy access to services and community features, which promotes independence and satisfaction among residents.
  • With a 75% adoption rate across all communities, residents at Elysian Residences have access to all in-community amenities and services via the Cubigo platform. This integration has streamlined service requests, dining reservations, and activity sign-ups, significantly enhancing the overall resident experience and operational efficiency.
• Operational Efficiency: Streamlined operations through integration with existing systems, reducing manual work and allowing staff to focus more on resident care.
• Data Insights: Actionable insights derived from integrated data analytics, enabling Elysian to make informed decisions to continually improve service quality and resident satisfaction.

This partnership showcases a successful model of integrating advanced technology with senior care to significantly improve the operational capabilities of senior residences while enhancing the lives of its community members.

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