Ascent Living Communities is dedicated to providing exceptional senior living experiences through its state-of-the-art Independent Living, Assisted Living, and Memory Care communities. With a focus on creating vibrant, engaging, and supportive environments, Ascent Living Communities ensures that residents enjoy a high quality of life with access to comprehensive services and amenities.
Ascent Living Communities embarked on a project to enhance operational efficiency and increase revenue across its communities. The primary tool for this transformation of the hospitality component was Cubigo, a comprehensive digital platform designed to streamline various aspects of senior living management.
Ascent Living Communities (ALC) conducted a comprehensive review of their entire tech stack and identified fragmented elements, particularly within the hospitality segment. ALC faced the opportunity to streamline operations by consolidating multiple existing systems for engagement, visitor management, and dining. The reliance on pen and paper for some processes added to the complexity, highlighting the need for more modernization. ALC aimed to enhance consistency and efficiency across all communities by moving towards a unified digital platform, enabling better standardization of operations and more effective performance measurements.
ALC utilized a range of Cubigo modules to achieve these goals, including Engagement Suite, Dining & Table Reservation, Dining POS, Information, Contact & Suggestions, Digital Signage, and In-suite Channel.
“From the first call through the implementation process to ongoing maintenance, Cubigo has been a great partner for our hospitality software needs. It’s incredible to see how our associates, residents, and families have all embraced Cubigo. The platform has significantly enhanced the cohesiveness of our programming, bringing our communities closer together.” - Morgan Graphman, Director of Business Intelligence
The implementation of Cubigo yielded significant results, particularly in terms of revenue increase and operational efficiency.
ALC saw an increase in revenue of more than $1,000/community/month without major operational changes. The streamlined charge collection process ensured accuracyand reduces administrative workload.
Cubigo improved payment structure management and accuracy across all care types. The Cubigo Wallet simplified financial transactions, helping residents manage their expenses clearly.
Moving from multiple point solutions to the unified Cubigo platform has significantly reduced the time required for training new staff that can be now spent on meaningful tasks.
With an engagement rate exceeding 77%, residents are actively using the Cubigo platform for accessing information & menus, participating in activities, and communicating with staff.
By using the sales data in Cubigo, the Dining team can make data-driven decisions about the menu and stock planning, the Resident Engagement team can review their activities participationand adapt their activity offerings tailored to specific resident participation and feedback and the Home Office team has a holistic view of all operations across all sites.
“What I like about Cubigo is how easy it is to make immediate changes to the FOH. The FOH usage is easier for our servers, it is very intuitive in the steps for them at the table. I like the size of the tablets, easier to handle. I like the option of being able to print menus. I like that I can do a mix report and see what sold the best in meals past.” - Culinary Director at Hilltop Reserve
The successful implementation of Cubigo at ALC demonstrates the significant impact of integrating a comprehensive digital platform on operational efficiency and revenue. Looking ahead, ALC is committed to further enhancing its operations by leveraging the comprehensive data provided by Cubigo. Future initiatives include implementing resident kiosks for easier access to services and promoting family member engagement to foster a more connected community.