Celebrating 5 Amazing Years with HumanGood
Celebrating 5 Amazing Years with HumanGood
Since joining Cubigo's universe in 2019, HumanGood has been an invaluable co-creation partner. Together, we've innovated to enhance our product and improve the lives of older adults.
This partnership has driven incredible advancements in resident engagement, visitor management, services management, new integrations, and more.
Resident Engagement & Staff Efficiency: A Success Story
Over the past five years, we've seen remarkable growth in resident and staff engagement and participation. Here are some key metrics showcasing our success:
Voices from HumanGood
"It has been a true pleasure of mine to work hand-in-hand with the Cubigo team over the past five years. Not only do I appreciate their easy to use, intuitive, and reliable resident engagement platform, but what has been most significant throughout the years is their dedication to providing exceptional customer service.
Cubigo has a high-functioning customer feedback model in which they create/enhance their services/features, based on clients’ feedback. As one of their clients, I can tell you that this process goes a long way for our organization. Cubigo updates their web platform and apps a few times a year, creating an even better end-user experience, and the way in which they listen and accept client’s feedback and put into production, deepens our trust, and in turn, our resident engagement rate continues to increase.
We are innovators, working towards making the same impact – to provide the tools and resources to our customers, with the intent to enhance their community life experience.
HumanGood started their online engagement journey with Cubigo at the end of 2019, just a few months before the world-wide pandemic. Together, we quickly, and successfully, implemented the resident engagement platform, digital signs, resident kiosks, and the visitor management system, allowing residents and team members to stay connected, even when it wasn’t possible to do so in person.
I am beyond proud to share that today, we have over 2,600 weekly active resident platform users, with an engagement rate of over 60%. I can’t wait to see what the future holds for HumanGood in the digital space. Thank you, Cubigo team, for supporting our online engagement journey."
Katie Gaddi, Director of Program Development at HumanGood
A Five-Year Journey of Collaboration
Over the past five years, the Cubigo team has actively engaged with various HumanGood communities to gather feedback, ensure proper implementation of our modules, and train their teams. We've collaborated closely, brainstorming new ideas and features to enhance the user experience.
Our participation in the annual HumanGood The Big Connect and the unique 'live-in program', where our team lived at HumanGood for several weeks, has further strengthened our partnership and commitment to continuous improvement.
“Our partnership with HumanGood has been a tremendous journey of co-creation and innovation over the past five years. Together, we've not only enhanced our product but also enriched the lives of thousands of older adults. We're looking forward to many more years of collaboration and pushing the needle in senior living.”
Geert Houben, Founder & CEO of Cubigo
