Streamlining Billable Requests & Enhancing Payment Options for Residents: A New Era of Efficiency in Senior Living


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Streamlining Billable Requests & Enhancing Payment Options for Residents: A New Era of Efficiency in Senior Living

By Cubigo | 22 June 2023

In today's fast-paced world, effective management of billable requests and providing residents with convenient payment options are crucial aspects for any senior living operator. Recognizing this importance, Cubigo has made significant investments in the past years to revolutionize the way billable requests are handled and improve the payment experience for residents. By integrating with leading credit card systems, direct debit services, and common-used billing and accounting systems, we have transformed the process, making it more streamlined, automated, and user-friendly.

Comprehensive Transaction Overview: As part of our commitment to transparency and customer satisfaction, we have developed a user-friendly platform that allows residents to access a comprehensive overview of all their transactions and billable charges. This feature empowers residents to stay informed about their payment history, eliminating any confusion or discrepancies that may arise. With just a few clicks, residents can review their transaction details, print receipts, and obtain any other necessary information.

Refunds and Corrections: We understand that errors or discrepancies may occasionally occur in the billing process. To address this, our integrated system empowers team members to initiate refunds or corrections efficiently. This streamlined process not only reduces administrative burden but also showcases our commitment to exceptional customer service.

Enhanced Integration Capabilities: The integration of credit card systems and direct debit services has been a game-changer for many of our customers. By partnering with Square, residents, family members, and other guests can now conveniently pay at the community restaurant or for any additional products or services by using their preferred credit cards. This integration allows for a seamless and secure payment experience, boosting customer satisfaction and simplifying the overall payment process.

Additionally, our partnership with GoCardless has enabled us to offer direct debit options to residents. This integration allows automatic debiting of payments from residents' bank accounts, eliminating the need for manual transfers and ensuring timely payment processing. The convenience and reliability of direct debit further enhance the resident experience, reducing the chances of missed payments and late fees.

Integration with Billing and Accounting Systems: To streamline billing and accounting processes, our company has invested in integrating with industry-leading systems such as PointClickCare, Yardi, MRI, Business Central, Alis, and more. These integrations have eliminated the need for manual data entry, reducing the potential for errors and enhancing overall efficiency. By synchronizing billing and accounting systems, residents' transactions are seamlessly recorded and updated, providing accurate and up-to-date information for both residents and team members.

As we continue to embrace technological advancements, our commitment to enhancing the payment experience for residents remains unwavering, ensuring a seamless and convenient process for all stakeholders involved.

Do you want to get started with the effective management of billable requests and providing residents and guests with convenient payment options? Reach out to us at getintouch@cubigo.com